Tzanov's Tweets

Tagged: support RSS

• Alexandar Tzanov 07:57 on July 22, 2009 Permalink
  Tags: advice (3), business (24), customer service (4), development (23), people (25), support   

  I like this: “The best time to do great customer service is when a customer is upset.” by Seth Godin. I agree with it, but to an extend. At times people being/playing upset with customer service can be for ridiculous things.

   

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• Alexandar Tzanov 14:25 on July 1, 2009 Permalink
  Tags: companies (6), computers (13), customer service (4), games (5), gaming (8), hacking (9), security (11), software (23), support   

  #SecuROM is such a waist of time!! And what’s the point of having a support contact and requesting victims to send in analysis files if they are never going to receive a response with a solution. I’ve been waiting for a response for two weeks now.